Shipping policy

With this logo, we would like to show that we are a customer of Der Grüne Punkt and thus want to fulfill our obligations to participate in the system in accordance with the Packaging Act.

Shipping costs and return information:

Goods can only be shipped to the countries listed below as standard. Shipping is carried out by DHL Paket within Germany and by DHL Paket International to the countries listed below. The respective shipping costs can be found in the table below.

If you would like us to ship to another country, please send us an e-mail (service@fhd.agency) before placing an order, stating the item, quantity and delivery address with the country and corresponding zip code. We will then inform you shortly whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to ask our shipping partner in advance about the shipping options and costs.

Shipping within Germany:
5,50 Euro per package
Shipping takes 1-3 days after receipt of the order. The transit time is 1-3 days.

For returns, you will incur costs of 6.50 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

Shipping outside Germany:

We deliver to the following countries:

The shipping costs to Austria are a flat rate of 6.90 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-4 days.
Returns are subject to a charge of 9.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Luxembourg are a flat rate of 6.90 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-4 days.
You will be charged 9.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to France are a flat rate of 11.75 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-4 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Belgium are a flat rate of 6.90 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-4 days.
You will be charged 9.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Bulgaria are a flat rate of 13.20 euros per order.
For returns, you will be charged 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

Shipment takes place 1-3 days after receipt of the order. The transit time is 2-7 days.

The shipping costs to Denmark are a flat rate of 13.20 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-7 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Estonia are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will be charged 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Finland are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Greece are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will be charged 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Ireland are a flat rate of 13.20 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns you will be charged 15.00 Euro per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Italy are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Croatia are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Latvia are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns you will be charged 15,00 Euro per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Lithuania are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will be charged 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Malta are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns, you will be charged 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to the Netherlands are a flat rate of 6.90 euros per order.

Shipment takes place 1-3 days after receipt of the order. The transit time is 2-4 days.
Returns are subject to a charge of 9.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Poland are a flat rate of 11.75 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-7 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Portugal are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will be charged 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Romania are a flat rate of 13.20 euros per order.

The shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Sweden are a flat rate of 11.75 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns you will be charged 15,00 Euro per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Slovakia are a flat rate of 11.75 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will be charged 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Slovenia are a flat rate of 11.75 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will be charged 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Spain are a flat rate of 11.75 euros per order.

The shipment will be made 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will be charged 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to the Czech Republic are a flat rate of 11.75 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
Returns are subject to a charge of 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Hungary are a flat rate of 11.75 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns you will be charged 15,00 Euro per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to the United Kingdom are a flat rate of 11.75 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns, you will be charged 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Cyprus are a flat rate of 13.20 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns, you will be charged 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Vatican City are a flat rate of 13.20 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will incur costs of 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to San Marino are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will incur costs of 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Andorra are a flat rate of 11.75 euros per order.

The shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns, you will incur costs of 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Iceland are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns, you will be charged 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Liechtenstein are a flat rate of 11.75 euros per order.

Shipping takes 1-3 days after receipt of the order. The transit time is 2-7 days.
You will be charged 15.00 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Norway are a flat rate of 13.20 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
You will be charged 39.95 euros per parcel for returns. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Monaco are a flat rate of 11.75 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns, you will be charged 15.00 euros per parcel. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to North Macedonia are a flat rate of 13.20 euros per order.

The shipment takes 1-3 days after receipt of the order. The transit time is 2-10 days.
For returns, you will incur costs of 15.00 euros per package. You are free to arrange an alternative return shipment at your own expense.

The shipping costs to Switzerland are a flat rate of 15.90 euros per order.

Shipment takes 1-3 days after receipt of the order. The transit time is 2-7 days.
For returns, you will incur costs of 19.95 euros per parcel, plus costs for customs duties and taxes. You are free to arrange an alternative return shipment at your own expense.

Alternatively, we recommend shopping via MeinEinkauf.ch

For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

Please note the cancellation policy for returns: Cancellation policy